GH99 Privacy Policy

GH99 (gh99.onl) is a trusted online gaming platform serving users in Bangladesh and around the world. When you browse our website, create an account, or use any of our services, certain information is collected. This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure.

This policy applies to all GH99 services — including the website, mobile app, live chat support, and email communications. By using our platform, you confirm that you have read and understood this Privacy Policy.

GH99 collects two types of information — what you provide directly, and what is collected automatically. Details are outlined below:

We do not collect: passwords (only encrypted hashes), full bank card numbers or CVV codes, or complete location tracking data.

GH99 collects information in several ways. Here is what you should know about each method:

• Direct Provision: You provide information directly when filling out the registration form, uploading KYC verification documents, or sharing details via support chat.
• Automatic Collection: Device and browser information is collected via cookies, log files, and web beacons when you access the site.
• Payment Processor: Transaction details are collected from payment gateways such as Mobile Banking, Nagad, and Rocket.
• Third-Party Verification Services: Verification data is collected from an approved KYC service provider to confirm your identity.
• Game Provider: Our partner game companies share certain gaming data (game history, bet amounts).

GH99 uses your information only for specific, legitimate purposes. We never use it beyond what has been agreed. The main purposes are:

• Account creation and management: Completing the registration process, verifying logins, and keeping your account secure.
• Identity Verification (KYC): Verifying user identity and age in accordance with international regulations.
• Payment Processing: Processing deposits and withdrawals successfully.
• Customer Support: Resolving your complaints, questions, and issues.
• Fraud Prevention: Detecting suspicious activity and preventing money laundering.
• Service Improvement: Usage data is analyzed to improve the overall platform experience.
• Legal obligations: Supplying required information to regulatory authorities.
• Promotions & Offers: Sending you relevant bonuses and offers based on your preferences (with your consent only).

GH99 may share information with certain trusted parties in limited and specific circumstances. In every case, strict data protection agreements are in place:

• Payment Processor: Mobile Banking, Nagad, Rocket, and other approved payment gateways — used solely to process transactions.
• KYC service provider: Licensed third-party provider for identity verification.
• Game Software Company: Our partner game providers — strictly for the purpose of operating games.
• Technology Services: Cloud storage and cybersecurity providers that assist in managing our infrastructure.
• Legal authorities: In cases involving court orders, government investigations, or legal obligations.

Each of the parties listed above is bound by a strict confidentiality agreement with GH99 and may only use your information for the specified purpose. They are not permitted to share it with any other party without GH99's authorization.

GH99's website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site. We use three types of cookies:

• Essential cookies: Maintaining login sessions and storing security tokens — the site cannot function without these.
• Functional Cookies: To remember your language preference, theme settings, and previous game choices.
• Analytics Cookies: Used to understand which parts of the site are most visited — this data is fully anonymized.

GH99 does not use any cross-site tracking pixels or third-party advertising trackers.

GH99 retains your information only for as long as it is needed — no longer. We follow these principles when determining retention periods:

• Active Accounts: All data is retained for as long as the account remains active.
• Closed Accounts: Financial transaction records are retained for a minimum of 5 years after account closure, in compliance with legal obligations.
• KYC documents: Retained for up to 7 years following verification.
• Support Chat Logs: Retained for 3 years after the last contact.
• Marketing Data: Deleted within 30 days of unsubscribing.

Once the retention period expires, your data is securely and permanently deleted or anonymized so that no individual can be identified.

As a GH99 user, you have important rights over your own information. Contact our support team to exercise any of these rights:

GH99 is strictly for users aged 18 and above. We do not collect or store data from minors under any circumstances. The steps we take to enforce this policy include:

• Age verification is carried out at the time of registration.
• Age is verified during the KYC process using a national ID or birth certificate.
• Suspicious accounts are subject to additional verification.
• If any minor's data is collected inadvertently, it will be deleted immediately upon notification and the associated account will be closed.

GH99 applies industry-leading security measures to protect your information. Our multi-layer security framework is described below:

• 256-bit SSL/TLS Encryption: All data transfers across the website and app are encrypted.
• Password Hashing: Your password is stored as a bcrypt hash. No one can view your actual password.
• Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
• Firewall & DDoS Protection: Advanced security at the server level.
• Regular Security Audits: Penetration testing conducted by independent third-party experts.
• Suspicious Activity Monitoring: 24/7 real-time monitoring system.

GH99 may update this Privacy Policy from time to time. If changes are made, we will notify you through the following methods:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notice will be sent to your registered email address.
• A pop-up notification will be displayed when you log in to the platform.
• Continued use of the site after any policy update will be considered acceptance of the revised terms.

Previous versions of our Privacy Policy are available upon request.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Team:

• Email: [email protected]
• Live Chat: Chat button in the bottom-right corner of the website — available 24/7.
• Response Time: General requests are handled within 48 hours; data deletion requests within 30 days.